1. Raff was fantastic. He definitely knows his stuff, he had everything working quickly & nothing was a problem for him to work through.

    1. Thank you Tina is was great meeting you. I hope you are happy with your modem installation canberra. Please recommend me to your friends

  2. Raff was recommended to us and we couldn’t be happier. You hear all these horror stories about NBN installations but not in our case. We had multiple points for installation and connectivity…Raff had all the solutions, including some tricky issues with WiFi extenders in our large house.

    We couldn’t be happier with the set up and the clean up…thank you Raff for your attention to detail.

    Joe

    1. Thank you, Joe. It was a pleasure to meet your beautiful family and work in your lovely home. I was happy that I found solutions to meet all your internet and media needs. I could tell how your children loved using their new devices.

  3. I utilised Raff’s expertise to help with a recent NBN upgrade that had gone terribly wrong at a short term rental property I own.
    Raff diagnosed the issue and provided all the information I needed to go back to the provider to correct the issue. When the provider was unable to do so, Raff assisted me to switch service providers, installing all the relevant equipment so when the new connection was installed it was quick and painless.

    Raff is polite, courteous and goes out of his way to help his customers with whatever the issue may be. His wealth of telecommunications knowledge is extremely impressive and I highly recommend Raff to anyone who needs any telco work done.

    1. Thank You very much Mel for your kind comments. Please don’t hesitate to call if you require any further assistance.

  4. Raff, Thanks for your excellent work. Everything is running smoothly for the first time in two years – and more quickly too.

    1. Hi Phil. I’m so happy that all is running smooth for you, and I am immensely happy that you had a good experience. My aim is to give all customers the full benefit of NBN.

  5. Just had Raff come out to help with an internet problem. Firstly he returned my call within a couple of hours to set an appointment time. Raff turned up on the dot and provided a great service. I would unreservedly recommend Raff as he knows his stuff, and his fees were very competitive. Thank you Raff.

    1. Michaela, Thank You for your kind words. My aim is connect all my customers to phone and internet services. This is more important now as the Telcos are just not interested in helping customers

  6. Raff did a great job resolving a range of problems that we have struggled with. Over time we have added layers of complexity to our wifi and connections. Raff was able to simplify our arrangements and ensure that we are making the best use of our internet speeds. We would be happy to highly recommend him

    Jeff

    1. Thankyou Jeff for your kind comments. It pleases me to see my Customers get the most from their Internet services. My aim is to provide practical solutions.

  7. I had received the new modem from Telstra for connecting to the NBN and subsequently set it up. I had access to the internet but it was obvious something wasn’t right with accessing the net, also my home phone wasn’t working and on top of that I had legacy connectivity issues with my TV and the web which I needed to get sorted out. I contacted Raffaele because I’d prefer to have a proffesional look at my IT problems than deal with Telstra over the phone. Raffaele was punctual and systimaticaly worked through each of things that needed to be addressed until everything was as it should be, even identifying and rectifying a mistake made at the node during the initial connection of my line to the NBN. I can’t recommend Raffaele’s professionalism and service high enough. Remember, when you take into account your own time, sanity, the hassel of dealing with someone over the phone, who can’t see what you have on site, and the possibilty of you making things worse, it’s just false ecomomy not to get a proffessional. It’s always better to get someone in who knows what they’re doing and Raffeale is your man.

    1. Hi Rod,
      First of all I’m sorry for not replying to you sooner. Thank You for your kind comments. I get enormous satisfaction from seeing my Customers fully utilising their NBN broadband. I fully understand most have had a poor experience especially when dealing with their Telcos.

  8. Raff was very responsive. He turned up when he said he would and provided a good outcome to the issue we were facing. He also diagnosed other options for us to consider. Very happy with his service orientated approach. I would recommend him to anyone who needs a solution in a timely and professional manner.

    1. Glen, Thank You so much for your kind comments. It was a pleasure finding a solution for your Wi-Fi needs. I can appreciate how it is was important towards business productivity.

  9. What a fantastic job Raffaele and his son have done. After being told by Telstra that they were cutting off our business ISDN phone lines, we were then subjected to a ridiculous quotation to replace the ISDN unit we have (over $5,000) and to take our internet to the NBN, which unfortunately the only choice we have is satellite. Not happy with this I then contacted Raff to come out and assess our situation. We agreed on a wireless solution for our business and I could not be happier.

    The internet is running much quicker, and Raff took the time out to make sure that we have good coverage in all areas of our business. He is punctual, professional, very knowledgeable and is always available to address any concerns.

    I am so glad I contacted Raffaele and can thoroughly recommend him to get the job done right.

    What a legend.

    1. Alice,
      Sorry for delay in replying to you but I have been extremely busy lately. Thank You for your kind comments. It was a real pleasure meeting you and Celine. You have a great Business and I consider you as a valued client.
      I am glad we found a good solution for your business.

  10. Hi Raff,

    Thanks for your prompt service after we accidentally cut a clients phone line and fixed it perfectly.

    Cheers

    Chris

    ACT Gutter Cleaning

    1. No problem Chris I am happy to help. I like when people get connected.

  11. With my recent NBN install the NBN technician came and went in about 15 mins and then you are on your own. Raff was essential in me getting me organised with changes to wiring and setup so that I could have a phone upstairs and downstairs which could be answered wherever you are located at the time. Raff is very customer focused even when the going got tough with it being hard to get through to iinet, delays in porting etc. He really works hard on meeting customer priorities and needs. Happy to recommend him to others, including my next door neighbour who still has to do a switch to NBN.

    1. Murray it was a pleasure getting you connected. I appreciate how difficult it can be when you get new technology especially when NBN and Telcos are not easily available to help. I hope you are more at ease now.

  12. Thank you Raff for the excellent work you did for me today – diagnosing and fixing my frequent internet dropouts and poor download and upload speeds. I had 2 NBN technicians and my ISP technician coming to the house and none could identify and/or fix the problem. Raff was very professional, meticulous, showed expert knowledge and was able to diagnose and rectify the faults for the frequent internet dropouts, caused mainly by external network issues which were not picked up by the other technicians. I was very impressed by Raff’s expertise, attention to detail, focus on customer service and friendliness. He and his son even took the precaution of wearing face masks and exercised physical distancing when he learnt that I was concerned about COVID 19. I have no hesitation in recommending Raff and I wish him all the best in his business.
    Steven ( A Happy Customer )

    1. Thankyou Steven for your wonderful review and feedback. It gives me great pleasure to know that I was able to rectify all your problems and meet your expectations. It was a pleasure to meet you and please don’t hesitate to contact me if you have other issues.

  13. Wow such a beneficial websites.

    1. My aim is to support and assist with telecommunications and internet related issues. Please call if there is something that I can help you with.

  14. Excellent service by an expert local technician (Raff and his son Max). Very happy with the work done today to rewire my home (relocate our family modem and remove an ugly old Telecom junction box from the master bedroom). Raff was on time; he got straight to work; did first a rate job; cleaned the work areas before leaving; and charged very reasonable rates, I now have a local “go-to” technician. Very happy.

    1. Thank You Michael. It was a pleasure meeting you and family. Thank you for your kind feedback. It always gives me pleasure to see happy customers who are satisfied when their expectations are met concerning broadband.

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