Author techathome 57 Comments on Customer posts Categories Recent Comments Posted on Aug 24, 2018Apr 7, 2021 Please provide feedback on your experience with me. `
Raff was fantastic. He definitely knows his stuff, he had everything working quickly & nothing was a problem for him to work through.
Thank you Tina is was great meeting you. I hope you are happy with your modem installation. Please recommend me to your friends
Raff was recommended to us and we couldn’t be happier. You hear all these horror stories about NBN installations but not in our case. We had multiple points for installation and connectivity…Raff had all the solutions, including some tricky issues with WiFi extenders in our large house.
We couldn’t be happier with the set up and the clean up…thank you Raff for your attention to detail.
Thank you, Joe. It was a pleasure to meet your beautiful family and work in your lovely home. I was happy that I found solutions to meet all your internet and media needs. I could tell how your children loved using their new devices.
I utilised Raff’s expertise to help with a recent NBN upgrade that had gone terribly wrong at a short term rental property I own.
Raff diagnosed the issue and provided all the information I needed to go back to the provider to correct the issue. When the provider was unable to do so, Raff assisted me to switch service providers, installing all the relevant equipment so when the new connection was installed it was quick and painless.
Raff is polite, courteous and goes out of his way to help his customers with whatever the issue may be. His wealth of telecommunications knowledge is extremely impressive and I highly recommend Raff to anyone who needs any telco work done.
Thank You Mel for your kind comments. Please don’t hesitate to call if you require any further assistance.
Raff, Thanks for your excellent work. Everything is running smoothly for the first time in two years – and more quickly too.
Hi Phil. I’m so happy that all is running smooth and I am happy that you had a good experience. My aim is to give all my customers the full NBN experience.
Just had Raff come out to help with an internet problem. Firstly he returned my call within a couple of hours to set an appointment time. Raff turned up on the dot and provided a great service. I would unreservedly recommend Raff as he knows his stuff, and his fees were very competitive. Thank you Raff.
Thank You Michaela for your kind words. My aim is to get all my customers connected to their phone and internet services. My customer’s keep saying the Tel cos are just not interested in helping customers in their homes
Raff did a great job resolving a range of problems that we have struggled with. Over time we have added layers of complexity to our wifi and connections. Raff was able to simplify our arrangements and ensure that we are making the best use of our internet speeds. We would be happy to highly recommend him
Thank you Jeff for your kind comments. It pleases me to see my customers get the most from their Internet services. My aim is to provide practical solutions.
I had received the new modem from Telstra for connecting to the NBN and subsequently set it up. I had access to the internet but it was obvious something wasn’t right with accessing the net, also my home phone wasn’t working and on top of that I had legacy connectivity issues with my TV and the web which I needed to get sorted out. I contacted Raffaele because I’d prefer to have a proffesional look at my IT problems than deal with Telstra over the phone. Raffaele was punctual and systimaticaly worked through each of things that needed to be addressed until everything was as it should be, even identifying and rectifying a mistake made at the node during the initial connection of my line to the NBN. I can’t recommend Raffaele’s professionalism and service high enough. Remember, when you take into account your own time, sanity, the hassel of dealing with someone over the phone, who can’t see what you have on site, and the possibilty of you making things worse, it’s just false ecomomy not to get a proffessional. It’s always better to get someone in who knows what they’re doing and Raffeale is your man.
First of all I’m sorry for not replying to your post sooner. Thank You for your kind comments. I get enormous satisfaction from seeing my customers fully utilising their NBN broadband. I fully understand most have had a poor experience, especially when dealing with their Telcos.
Raff was very responsive. He turned up when he said he would and provided a good outcome to the issue we were facing. He also diagnosed other options for us to consider. Very happy with his service orientated approach. I would recommend him to anyone who needs a solution in a timely and professional manner.
Thank You Glen for your kind comments. It was a pleasure finding a solution for your Wi-Fi needs. I can appreciate how important this was for your business productivity.
What a fantastic job Raffaele and his son have done. After being told by Telstra that they were cutting off our business ISDN phone lines, we were then subjected to a ridiculous quotation to replace the ISDN unit we have (over $5,000) and to take our internet to the NBN, which unfortunately the only choice we have is satellite. Not happy with this I then contacted Raff to come out and assess our situation. We agreed on a wireless solution for our business and I could not be happier.
The internet is running much quicker, and Raff took the time out to make sure that we have good coverage in all areas of our business. He is punctual, professional, very knowledgeable and is always available to address any concerns.
I am so glad I contacted Raffaele and can thoroughly recommend him to get the job done right.
What a legend.
Hi Alice, I’m sorry for the delay in replying to your post. I have been extremely busy lately and Thank You for your kind comments. It was a real pleasure meeting you and the owner Celine. Eden Road Wines is a great business and I consider you as a valued client. I hope you are happy with the Wi-Fi solution I installed at your business.
Thanks for your prompt service after we accidentally cut a clients phone line and fixed it perfectly.
ACT Gutter Cleaning
No problem Chris. I was happy to help you. I get satisfaction from getting people connected.
With my recent NBN install the NBN technician came and went in about 15 mins and then you are on your own. Raff was essential in me getting me organised with changes to wiring and setup so that I could have a phone upstairs and downstairs which could be answered wherever you are located at the time. Raff is very customer focused even when the going got tough with it being hard to get through to iinet, delays in porting etc. He really works hard on meeting customer priorities and needs. Happy to recommend him to others, including my next door neighbour who still has to do a switch to NBN.
Murray it was a pleasure getting you connected. I appreciate how difficult it can be when you get new technology, especially when NBN and the Telcos are not easily available to help. I hope you are more at ease now.
Thank you Raff for the excellent work you did for me today – diagnosing and fixing my frequent internet dropouts and poor download and upload speeds. I had 2 NBN technicians and my ISP technician coming to the house and none could identify and/or fix the problem. Raff was very professional, meticulous, showed expert knowledge and was able to diagnose and rectify the faults for the frequent internet dropouts, caused mainly by external network issues which were not picked up by the other technicians. I was very impressed by Raff’s expertise, attention to detail, focus on customer service and friendliness. He and his son even took the precaution of wearing face masks and exercised physical distancing when he learnt that I was concerned about COVID 19. I have no hesitation in recommending Raff and I wish him all the best in his business.
Steven ( A Happy Customer )
Thankyou Steven for your wonderful review and feedback. It gives me great pleasure to know that I was able to rectify all your problems and meet your expectations. It was a pleasure to meet you and please don’t hesitate to contact me if you have other issues.
Wow such a beneficial websites.
My aim is to support and assist with telecommunications and internet related issues. Please call if there is something that I can help you with.
Excellent service by an expert local technician (Raff and his son Max). Very happy with the work done today to rewire my home (relocate our family modem and remove an ugly old Telecom junction box from the master bedroom). Raff was on time; he got straight to work; did first a rate job; cleaned the work areas before leaving; and charged very reasonable rates, I now have a local “go-to” technician. Very happy.
Thank You Michael. It was a pleasure meeting you and family. Thank you for your kind feedback. It always gives me pleasure to see happy customers who are satisfied when their expectations are met concerning broadband.
I will have no hesitation in recommending Raff to anyone who needs help with NBN or wifi “stuff”. I needed to have my new NBN modem relocated from the downstairs to the upstairs part of the house, for convenience, but also with a view to extending its wifi range. I also needed to have the new VOIP phone line hooked up to the upstairs location. Everything was managed well and with care. Nothing was a problem. Raff was prompt, knowledgeable and friendly to deal with, and took care to explain things in a way that I could understand.
Thanks, Raff. Best wishes,
Thank you Gaynor for your kind comments. My aim is to provide services and products to assist my customers in gaining the best possible broadband solution. I always try to accommodate customer needs.
Raff provided an excellent and efficient service. I had a problem with my landline after the NBN was connected.
Raff really has the knowledge and experience to handle these problems as the majors are not really interested.
All told, a bit over two hours and we are back communicating on the landline.
Thankful Phil. My aim is to give my customers whatever communication needs they require.
My family have used Raff twice now. We have been so impressed with his focus on detail and work ethic. He has set up our 100 year old home to ensure the wifi is as fast as it can be, computers work and televisions are wired correctly. He spent hours at our place, crawling in the ceiling and under the house. He was not satisfied until our house was wifi connected as best it could be. I have recommended Raff to all my work collegues who are working from home and happy to vouch for him. Thanks Raff, love your work.
Thank you for your kind comments, it was a pleasure. I get great satisfaction when customers can use their broadband and Wi-Fi at its maximum potential.
Experience counts. Attention to detail counts. Persistence counts.
These are the qualities I found lacking in the two (yep, 2) technicians my internet provider sent out to try to solve my internet dropping out for the past fours months. The first kid merely changed my modem, but the problem obviously went deeper than that. The second tech delved a bit deeper but didn’t fill me with confidence when he said he couldn’t locate a piece of equipment (his company had installed in the first plac!”. His parting words were: “I’ve checked everything I could find and couldn’t find any problems.” Seeing as he actually couldn’t find everything, it didn’t inspire me with confidence!
So I turned to Raff for help.
In hindsight, I wished I had done it earlier. It would have saved me a lot of time and stress dealing with people I just wished would do their job. (I couldn’t believe I got an email asking me to rate a customer service officer’s performance when they hadn’t actually done anything yet! Is it just me? Am I becoming a grumpy old man?)
The first thing I noticed about Raff is he gave me an actual appointment time, and arrived exactly on time, in an. era where most tradesman will only commit to arriving between, say, 8am and noon, or 2pm and 6pm. I understand why they have to do that but many don’t even abide by that. I’ve taken entire days off work waiting for tradespeople who don’t turn up at all.
Raff set to work troubleshooting.
He found the problem up on the roof.
I don’t know if the young fella from the internet company saw the same thing and didn’t realise it might be the problem.
I do know Raff saw it and wondered: “What’s going on here?”
As I said, experience counts. Persistence counts. Attention to detail counts.
The problem seems to be fixed. My Internets faster than ever
The work didn’t cost an arm and a leg.
I’ll know who to call the next time I have an internet problem.
Thank you John. It makes me feel good to have improved your internet. My aim to to give customers a positive NBN broadband experience.
Exceptional post but I was wanting to know if you could write a litte more on this topic? I’d be very thankful if you could elaborate a little bit more. Bless you!
certainly like your web-site but you have to check the spelling on several of your posts. Many of them are rife with spelling issues and I find it very bothersome to tell the truth nevertheless I will surely come back again.
Hi Katie. You are right. I have improved my grammar on my reply posts. I hope this helps. Please feel free to come back if I can help.
Couldn’t be more impressed.
We had ongoing dramas with NBN and their ridiculous call out fees and poor customer service. We decided to do some research and found Raff. He resolved all our issues, provided a free quote and completed all work in under an hour.
In the end, it cost us a small fraction of what NBN were going to charge just for a simple call out (they were going to charge close to $1,200 for work + a $440 call out just to simply look at a wire). The fact that Raff provided exceptional service and great workmanship at a low cost is why we will recommend on to our friends and family.
Thank you for you kind comments and recommendation David. I’m glad we achieved the outcome you were looking for.
Trying to get phone support from Sydney for my elderly mother in Canberra could have proved a challenge but I was fortunate enough to find Raffs’ website. From the outset, he was very understanding of our predicament and, while he was obviously very busy, took the time to promptly call on my mother and fix the problem. We are very grateful for his caring and professionalism. Thanks Raff; we absolutely recommend you to all who need this kind of assistance. Judy Bell
I can always appreciate the difficultly customer’s face when they can’t communicate with elderly or sick parents. I am used to responding to this call from my Telstra days. These customers were considered priority assistance and needed to be attended to ASAP.
The computer cabling in our home had been installed by various people over the last 20 years and it was a complete mess with internet connection and WIFII both terrible and no signal at all in some parts of the house. Raff sorted out the mess of wiring and we are now achieving download speeds of 57 Mbps throughout the home. He has done a great job.
I am so pleased we have fixed all the wiring issues and now you can finally enjoy fast internet without dropouts.
Raff provided us with an excellent service upgrading the home wifi setup and also reinstalling the entertainment system with a new receiver. Results on both were outstanding. I would not hesitate to recommend Raff’s services.
Thank you Raff for fast efficient expert service.
Thank you David. I am very pleased you have received the results you were expecting.
My internet reception and Wi-Fi was slow and continuously dropping out . I am about to start a Uni course with lots of on-line lectures and often work from home – I was desperate for assistance and found Raff’s details on-google (when it was working!) Raff arrived on time, was very efficient and it was soon clear to me he knows his stuff. He installed a new modem, updated my in-house computer system and garden office set up, including my printer, docking station and cromecast on my TV and set up my mail access. He made sure everything was working properly and that I understood how to access everything. I highly recommended Raff to anyone like me who is not particularly tech savy. I have already decided to engage him to install my new sound system and smart TV. Thank you Raff!
Hi Mary Anne
Thankyou, my aim is to achieve the best possible outcome for my customers. I’m very happy that what I provided has met your Wi-Fi and networking needs. It means a lot to me when my customers are happy with the tech solutions provided.
I chose Raff’s service from the Internet, based solely on these website reviews and his published history. He responded quickly to my request for assistance, arrived promptly as arranged, and spent more time than he actually charged me for fixing several problems with my system. Very happy with the results – the new Mesh system gives great WiFi coverage throughout the house now and problems with Foxtel TV downloads, streaming and Bose speakers were all fixed. Raff is also a nice guy and very easy to talk to. I would definitely recommended him for your WiFi and telephone service needs.
Mike, I’m so happy to hear all is working as required. I try my best to resolve all Wi-Fi and Tech issues within my technical ability. It gives me pleasure to see happy customers getting the maximum benefit from NBN.
Thank you so much Raff you are a legend. We had Raff around on Friday to install a phone point in the kitchen and move our wifi modem. Raff turned up on time and was very efficient. While he was here he checked the phone line wiring to ensure we could achieve the optimum speed. We would not hesitate to recommend Raff..
I hope the internet is working well and I have met your expectations. My aim is to achieve the best possible outcome for my customers.
Experienced, thorough, focused and effective. Two years of frustration with a mercurial home wifi setup was resolved by Raff in less than an hour of friendly, expert troubleshooting, at a fraction of the cost that we had already thrown at failed DIY attempts. Added to our list of trusted professionals, highly recommended.
I am incredibly pleased I resolved your Wi-Fi issues. Thank you for your kind comments.
Just wanted to say what an excellent service you have provided to our house in Forde today.
Arrived on time and put our NBN to how they should be- we now have super fast broadband and easy connectivity to all our devices .
We will be recommending you to friends and family.
Great value for his speed and expertise- wish we had used you. sooner!
Paul and Louise
I very much appreciate your comments. It was my pleasure to get you connected.